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Customer Service
- Shipping & Delivery
- We will ship your product anywhere in the United States. It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods. Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. The carrier is responsible for the delivery. We deliver by UPS and LTL Freight. Other carriers must ship packages that are too large for these carriers. Damage discovered after delivery must be reported directly to the delivery carrier immediately. The delivery carrier will want to inspect packages; goods and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:
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Original bill of lading
Copy of paid freight bill
Original invoice
Repair or replacement invoice
Inspection report
Packing list - Make all claims promptly. Most carriers will not consider claims after 48 hours from the date of delivery. Do not deduct losses from Valley Freightliner, while awaiting adjustment of the claim, as we can not be responsible for safe delivery. Do not return goods to Valley Freightliner without first securing written permission from us. Do not instruct the carrier to return shipments when they arrive.
- Valley Freightliner will assist you in anyway possible to collect loss or damage claims from the carrier. We are not responsible for filing claims, cost of replacement materials or the freight charges for shipping of replacement parts or materials.
- Please Note: Standard shipping charges do not include deliveries to residential addresses. If the trucking company is required to come directly to a residence so that you may unload your order there, additional charges may be incurred. Road, private lane, etc. must be accessible by semi-truck/trailer.
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If you have any Questions please do not hesitate to call us at 888-560-8782.
Thank you for choosing Valley Freightliner
- Privacy & Security
- Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
- The Information We Collect:
- This notice applies to all information collected or submitted on http://freightlinertruckparts.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
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Name
Billing Address
Shipping Address
Email address
Phone number
Credit/Debit Card Information - The Way We Use Information:
- We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
- We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
- We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
- Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
- Our Commitment To Data Security
- To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
- How You Can Access Or Correct Your Information:
- You can access all your personally identifiable information that we collect online and maintain by our sales department. We use this procedure to better safeguard your information.
- You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
- To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
- Returns & Replacements
- Every third party product you buy from Valley Freightliner is backed first by the product manufacturer's warranty. Valley Freightliner will warrant any defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Valley Freightliner. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
- Do not return goods to Valley Freightliner without contacting us first. Please call 888-560-8782 to talk to a representative about returning merchandise.
- Any returned products that received a free shipping offer, customer is responsible for the cost of shipping to the customer and shipping back to Valley Freightliner.
- Note: Product must be unopened and in original packaging. All returns are carefully inspected upon receipt. All returned packages will be thoroughly inspected, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. The customer is responsible for all shipping charges
- If product is damaged when received from Valley Freightliner , we reserve the right to charge extra for the cost of recuperating our cost on the product.
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All PRODUCT POLICY
There is a minimum 15% restocking fee on any and all returned products. See below for more specific product return policy. If a product is damaged then this fee will also apply.No returns on electrical items or components.